Frequently Asked Questions
Do skincare products suit all skin types?
We offer products for different skin types, but results may vary depending on individual skin needs and usage.
What kind of products do you sell?
We offer skincare, hair care, bath and body, and K beauty essentials carefully selected for everyday routines and real skin needs.
Are your products original?
Yes, all products at Skin Factory are 100% original and sourced from trusted suppliers and brands.
How long does delivery take in Pakistan?
Delivery usually takes 3 to 7 working days depending on your city and location.
Do you offer cash on delivery?
Yes, we offer cash on delivery across most areas in Pakistan for a smooth and secure shopping experience.
Can I return a product?
You can request a return within 48 hours if the product is damaged, incorrect, or expired. Used skincare products are not eligible for return unless there is a quality issue.
How can I track my order?
Once your order is shipped, you will receive tracking details via SMS or email to follow your delivery.