Refund policy

Eligibility

We aim to ensure customer satisfaction. You may request a return or exchange if:

  • You received a damaged product
  • You received the wrong item
  • The product is expired or defective

Return requests must be made within 48 hours of receiving the order.

Non Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless defective:

  • Opened or used skincare products
  • Hair care products once used
  • Bath and body items after opening
  • Items without original packaging

Return Process

To initiate a return, contact our support team with:

  • Order number
  • Clear images of the product
  • Description of the issue

Once approved, you will be guided through the return process.

Refunds

Refunds are processed after product inspection. Depending on the situation, we may offer:

  • Replacement product
  • Store credit
  • Refund to original payment method

Processing time for refunds is typically 5 to 10 working days after approval.