At Skin Factory, we strive to process and dispatch orders as quickly as possible. Please review our cancellation policy below.
Order Cancellation
* Orders may be cancelled before they have been processed or dispatched for shipment.
* Once an order has been processed, packed, or handed over to our courier partner, it can no longer be cancelled.
* To request a cancellation, please contact our customer support as soon as possible via WhatsApp, email, or our contact page.
Cancellation by Skin Factory
We reserve the right to cancel any order under certain circumstances, including but not limited to:
* Product unavailability or stock issues.
* Payment verification failure.
* Incorrect pricing or product information due to technical errors.
* Suspected fraudulent or unauthorized transactions.
* Incomplete or incorrect shipping information.
If we cancel an order after payment has been received, a full refund will be processed using the original payment method where applicable.
Refunds for Cancelled Orders
If your cancellation request is approved before the order is dispatched, any eligible refund will be processed within a reasonable timeframe according to your payment method and financial institution’s policies.
Contact Us
For cancellation requests or any questions regarding your order, please contact us at:
Email: support@skinfactory.pk
WhatsApp: +92 3224666330
Changes to This Policy
Skin Factory reserves the right to modify, update, or replace this Cancellation Policy at any time without prior notice. Any changes will become effective immediately upon being published on our website. We encourage customers to review this policy periodically to stay informed of any updates.